At Allure Outdoor, we understand the importance of quality furniture and take great care to ensure that our products find their new homes in perfect condition. To meet this goal, we thoroughly inspect and carefully pack all our items prior to shipping. Our standard policy is a no-return policy for Allure products. Please go through our Return and Refund policies carefully to know more in detail: 

No Return Policy:

We do not accept returns for any of our products unless there is damage from our side during transportation. Please carefully consider your purchase before placing an order.

Customized Products:

Customized products are crafted to meet your unique specifications, and as such, they are non-returnable. To ensure accuracy,  we recommend reviewing all customization details before confirming your order.

Reporting Damages:

If you receive a damaged item, please contact our customer service team immediately after receiving the product. You need to provide detailed descriptions and, if possible, photographs of the damage to expedite the resolution process.

Repair or Replacement:

We do not currently have any active replacement policies. However, if any damages occur during transport from our side, we will arrange to repair the damaged parts. Our ultimate aim is to guarantee your satisfaction with your purchase.

Cancellation Policy:

We strictly follow a No Cancellation Policy. Once an order has been shipped out, cancellations are not accepted, especially for customized products. Please ensure that your order details are accurate before finalizing the purchase.

Refund Policy:

We have not incorporated any active refund policies so far. However, we send our team to repair damaged products in certain cases.

Shipping Charges:

We are responsible for shipping charges associated with repairing damaged items caused by transport. However, customers may be responsible for shipping charges related to returns that are not due to transport damage.

By making a purchase with Allure Outdoor, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. If you have any questions or concerns, please contact us at allureoutdoor@gmail.com.

Thank you for choosing Allure Outdoor for your furniture needs.